Privacy Policy

PRIVACY POLICY (UK GDPR)

Privacy Policy

Last updated: 03/12/2025

This Privacy Policy explains how we collect, use and protect your personal information when you contact us, book an appointment, or use our website.

We are committed to handling your data responsibly and in line with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Business Name: Andrea Good – Veterinary Physiotherapist
Location: New Forest, Hampshire
Email: [email protected]
Phone: 07709419140

2. Information We Collect

We may collect the following information:

When you contact us or book an appointment:

  • Your name and contact details

  • Your dog or horse’s name, age and relevant medical history

  • Information provided by your veterinary surgeon (with consent)

  • Appointment notes and treatment history

When you use our website:

  • IP address

  • Browser type

  • Pages visited

  • Contact form submissions

  • Cookies (see Cookie Policy)

We do not collect unnecessary information and do not knowingly collect data from children.

3. How We Use Your Information

We use your data to:

  • Respond to enquiries

  • Arrange appointments

  • Provide physiotherapy, hydrotherapy or PEMF treatment

  • Maintain clinical records

  • Communicate with your veterinary surgeon

  • Comply with legal and professional obligations

  • Improve our website and services

We do not use your data for unwanted marketing or share it with third parties unrelated to your treatment.

4. Legal Basis for Processing

We process your data under:

  • Consent (when you submit a form or agree to treatment)

  • Contract (when you book an appointment)

  • Legitimate interests (maintaining clinical records for safe treatment)

  • Legal obligation (animal treatment regulations, health & safety)

5. Sharing Your Information

We only share your information when necessary:

  • With your veterinary surgeon (as part of regulated physiotherapy practice)

  • With insurers (at your request)

  • With trusted service providers (e.g. website hosting, booking platforms)

We never sell your data.

6. How Long We Keep Your Data

We retain treatment records for 7 years, in line with professional and insurance requirements.

Website enquiries are stored for no longer than necessary.

7. Your Rights Under GDPR

You have the right to:

  • Access the information we hold

  • Request corrections

  • Request deletion (where legally possible)

  • Withdraw consent

  • Restrict processing

  • Make a complaint to the ICO (Information Commissioner’s Office)

To exercise your rights, please contact us directly.

8. How We Protect Your Data

We use:

  • Secure email

  • Encrypted devices

  • Password-protected systems

  • Secure website hosting

  • Access controls for clinical records

9. Contact Us

If you have questions about this policy or how we handle your data, please contact:

📧 [email protected]
📞 07709419140